T. K. Hamann | Managing the ‘Product & Process Quality’ for a Passenger-Car Maker

Automotive & Mobility

Managing the ‘Product & Process Quality’ for a Passenger-Car Maker

Need to ensure the systematical and structured execution of the program—from the identification of measures to the repeatedly continued, i.e. sustainable, application of the quality processes and their results in all relevant product lines

Advancement and strengthening of the network model in order to ensure the success of the program—even after its completion

Assurance of the accepted and planned long-term reduction in warranty costs for all quality-related projects and processes

Ensuring and increasing the previously agreed warranty benefit for the quality-related projects that were already cleared and transferred into the line organization:

Reviewing the practices brought forward by all cleared projects
Comparing current practices in the various product lines and departments based on the review results with documented project results and process definitions
Analyzing and documenting deviations and their root-causes as well as their impact on the benefit

Generating suggestions on improvements and benefit proliferations:

Running workshops in order to detail and further develop recommendations regarding improvements of practices and benefit increases

Documenting and handing over:

Project management office (PMO)

Reviewed as-is practices and variances depicted

Propositions on improvements of practices and benefit increases pointed out

Required changes in the ‘generic’ processes documented in writing (electronically) and handed over to the relevant process owners and offices

Results filed in the ‘sustainability cockpit’ and ‘benefit monitor’