Automotive & Mobility

Managing the ‘Product & Process Quality’ for a Passenger-Car Maker

Challenges

Need to ensure the systematical and structured execution of the program—from the identification of measures to the repeatedly continued, i.e. sustainable, application of the quality processes and their results in all relevant product lines

 

Advancement and strengthening of the network model in order to ensure the success of the program—even after its completion

 

Assurance of the accepted and planned long-term reduction in warranty costs for all quality-related projects and processes

Problem-Solving Approach

Ensuring and increasing the previously agreed warranty benefit  for the quality-related projects that were already cleared and transferred into the line organization:

  • Reviewing the practices brought forward by all cleared projects
  • Comparing current practices in the various product lines and departments based on the review results with documented project results and process definitions
  • Analyzing and documenting deviations and their root-causes as well as their impact on the benefit

Generating suggestions on improvements and benefit proliferations:

Running workshops in order to detail and further develop recommendations regarding improvements of practices and benefit increases

 

Documenting and handing over:

  • Describing and getting alignment on required changes in the ‘generic’ processes
  • Submitting documented changes at the respective process owners and offices for approval
  • Initiating eligible change-management measures if useful or necessary

Project management office (PMO)

Results

Reviewed as-is practices and variances depicted

 

Propositions on improvements of practices and benefit increases pointed out

 

Required changes in the ‘generic’ processes documented in writing (electronically) and handed over to the relevant process owners and offices

 

Results filed in the ‘sustainability cockpit’ and ‘benefit monitor’